Hilfe-Center

Arabica and robusta are two popular types of coffee beans with different flavours and growing conditions.

The grind size of coffee determines the extraction and depends on the brewing method.

Light, medium and dark roasting each have a unique influence on the flavour of coffee.

Each brewing method uniquely influences the flavour and body of coffee.

Yes, we offer certified coffees, including organic and Fair Trade options.

Choose a coffee that matches your taste preferences and brewing method.

For a fully automatic coffee machine (such as Jura, De'Longhi, Siemens), we recommend medium to dark roasted beans that are not too oily (greasy).

After roasting, coffee beans release a small amount of carbon dioxide (CO₂). This process, known as 'degassing', is a natural by-product of roasting. The released CO₂ can sometimes cause the bag to puff up. This process is completely natural and a sign of quality. Simply open the bag as usual and enjoy the delicious taste of our freshly roasted coffee beans!

Coffee beans are not vacuum packed because they continue to release gas after roasting. This would cause the bags to become pressurised. That is why valve packaging is used, which allows the gas to escape but does not let air in.

It may happen that the intensity on the packaging is displayed differently than on our website, or than on packaging you have previously received. This is because coffee brands use different packaging and intensity scales per country. For example, some packaging uses a scale from 1 to 5, while others show a scale from 1 to 10. The design, language and graphical presentation may also differ per market. Is the coffee different then? No. The coffee itself is the same. The composition and flavour profile of a specific variant remain identical. The difference is only in marketing, language and the presentation of the packaging. Why do customers receive different packaging? We work with European distribution channels. Within the European market, products may be traded freely, meaning packaging from different countries can be supplied interchangeably. This is permitted and has no impact on the product. Does this affect taste or quality? No. Packaging differences have no effect on quality, freshness, taste or authenticity. How can I be sure I have received the correct variant? Check whether the product name and item code match your order. The variant name is decisive, even when the intensity scale on the packaging is displayed differently. What can I do if I’m unsure? Please feel free to contact our customer service and, if possible, include your order number and a photo of the product received. We will be happy to take a look with you.

The grind size of coffee determines the extraction and depends on the brewing method.

Light, medium and dark roasting each have a unique influence on the flavour of coffee.

If you receive a bag with a recent roast date, it is best to wait a little longer and ideally consume the coffee within 2 to 3 months for the best results.

Store coffee in an airtight, dark container to maintain freshness.

Yes, we offer various coffee specialities, such as single origin and micro-lots.

Freshly roasted coffee offers the best taste experience, just like fresh bread or juice.

Our coffee is never older than four weeks at the time of delivery.

You achieve the best result if you let the beans rest for at least a week after roasting.

After roasting, coffee beans release a small amount of carbon dioxide (CO₂). This process, known as 'degassing', is a natural by-product of roasting. The released CO₂ can sometimes cause the bag to puff up. This process is completely natural and a sign of quality. Simply open the bag as usual and enjoy the delicious taste of our freshly roasted coffee beans!

Coffee beans are not vacuum packed because they continue to release gas after roasting. This would cause the bags to become pressurised. That is why valve packaging is used, which allows the gas to escape but does not let air in.

A coffee subscription ensures that you regularly receive fresh coffee without having to reorder.

A coffee subscription works by automatically sending fresh coffee at your preferred frequency.

Frequency, quantity and pausing can be managed at any time in your account, or let our chatbot make the change for you. Cancelling is always free of charge. For a different coffee type, cancel your current subscription and take out a new one.

With a coffee subscription, you enjoy discounts and the assurance of always having fresh coffee.

The price at sign-up is the price you pay per chosen interval, with a standard discount.

Yes, you can take out a subscription with different products by adding them individually.

If the option is missing, please contact us so we can check it.

No cooling-off period is required because every subscription can be cancelled at any time.

Cancel the subscription yourself under "My subscriptions", or ask our chatbot: it will cancel it directly for you. Your one-off order will still be delivered.

Subscriptions can be paid by direct debit or credit card, depending on preference.

Light, medium and dark roasting each have a unique influence on the flavour of coffee.

Yes, we offer unroasted coffee beans for home coffee roasters.

For roasting coffee at home, you need coffee beans, a roaster, and storage.

Keep a logbook with roast settings, times and flavours to achieve consistency.

The roasting technique determines the flavour, strength and body of the coffee.

With every purchase you earn points that you can redeem for a discount.

Saved points can be redeemed at checkout for a discount on your order.

Yes, reward points have an expiration date of 12 months from the moment they are earned.

Yes, you can often combine reward points with other discounts for extra benefit.

The discount amount varies depending on the number of points you have collected.

Yes, this is possible. You will need to create an account for this. Then contact customer service.

We don't use a separate discount code for new customers. What you can get straight away:

• 100 loyalty points as a gift. Create an account and sign up for our newsletter. Do both and you'll receive a one-off 100 points. The order in which you do them doesn't matter. One hundred points is 1 euro off, which you can use on orders from 10 euro upwards.
• Loyalty points on every order. As soon as you have an account, you automatically collect points on everything you order.
• A birthday gift. Around your birthday we automatically send you an email with a code.
• Promotional codes from the newsletter. We share current promotions through the newsletter, and they apply to new customers too.

Would you like to know exactly how collecting points works? Have a look at the question about our loyalty points scheme in this FAQ.

Go to your shopping basket. On the right you'll see a grey box with the order totals.

• Discount code or gift card: the field where you enter your code is at the bottom of that grey box. Enter the code, confirm, and the amount comes off the total straight away.
• Loyalty points: you redeem these at the top of the same box. That option appears once you're logged in, have enough points and your order comes to more than 10 euro.

Can't see the field? Then you've probably already clicked through to the payment page. Go back a step to the shopping basket, where you will find it.

Code not working? Check that you've copied it exactly, with no spaces before or after, and that it hasn't expired. If it still won't work, please get in touch with us and include the code.

If you use loyalty points and the order doesn't go through, you won't lose those points. They're briefly held while the system is still processing the order.

• If an order is cancelled or a payment fails, the points you used are usually released back into your balance within 15 to 30 minutes. If you don't see them straight away, wait a moment and refresh your account page.
• Points you would have earned on that order lapse along with the order. If you place it again, you simply earn them again.
• In the case of a return we look at your balance case by case. Send us your order number and we'll put it right.

Is your balance still wrong after half an hour? Please get in touch with us and include your order number, and we'll correct it manually.

Register your return within 14 days of receipt on our cancellation page. In the Netherlands, Belgium, Germany and France you can pay for a return label there at a reduced rate; from other countries you arrange the postage yourself.

Check the status of your parcel straight away on our track & trace page: all you need is your order number and email address.

Contact us within 48 hours with photos of the damaged product.

You can change or cancel your order as long as it hasn't been dispatched. Adding something to an order you've already placed is possible up to 36 hours before dispatch, through customer service.

Shipping costs depend on the delivery country and the value of your order. Above a certain order amount we ship free of charge. You will find the current thresholds and rates per country on our delivery options page.

Yes, at checkout you can choose from various carriers.

If your order has not yet been dispatched, we can amend the address for you. Please contact us as soon as possible.

We ship to various countries within the EU. Unfortunately, we do not ship to the United Kingdom, Switzerland, Denmark, or other continents.

Yes. You can collect your order at Stationsweg 27 in Honselersdijk (first floor), Monday to Friday from 09.00 to 17.00. There is nobody there at weekends. Delivery to a parcel point or parcel locker near you is also possible.

Orders are generally dispatched within 1–2 working days. Delivery times vary by country; see our delivery options. Already dispatched? Track your parcel via "Where is my parcel?".

We offer various payment methods, including iDeal, credit card and PayPal.

The invoice including VAT will be sent in the shipping confirmation by email.

VAT reverse charge is possible for companies within the EU that are established outside the Netherlands.

You can change or cancel your order as long as it hasn't been dispatched. Adding something to an order you've already placed is possible up to 36 hours before dispatch, through customer service.

Business customers with a valid VAT number in the Netherlands and no outstanding payments can pay on invoice after delivery. Invoices are sent as soon as the order has been dispatched. Please ensure that all company details are correct to be able to use this option.

Private customers can use Klarna for payment after delivery.

Looking for the invoice of an order you have already placed? Request it directly via Request your invoice. Enter your order number and the email address used for the order; you will usually receive the invoice as a PDF by email within a few minutes.

Please check your internet connection, payment details and try again. Contact us if the problem persists.

This is because the VAT is reverse-charged. This only applies to orders outside the Netherlands and within the EU.

The amount will be refunded within 3 working days. If it is still not in your account after 3 working days, you can contact customer service.

Yes, this is possible without an account as well as with a business account.

Yes, that is possible. Set it yourself in your account under "Account Information" > "Email address for invoices". That address only receives a copy of the invoice; the invoice is always sent to your account email address as well.

Register your return within 14 days of receipt on our cancellation page. In the Netherlands, Belgium, Germany and France you can pay for a return label there at a reduced rate; from other countries you arrange the postage yourself.

We only offer a money-back policy; you can order a new product after returning the old one.

Return conditions include unused condition, original packaging, and notification within 14 days.

You can return unopened products within 14 days of receipt.

After receipt of your return parcel, we will process the refund within 14 days.

Sorry for the mistake! Please contact us within 48 hours of delivery with your order number and a photo of the product received. We will find a suitable solution.

Emailing or using the chat is the quickest way. On working days we usually reply within 24 hours. In the chat you can use the "Speak to an agent" button to have a colleague take a look.

Our customer service is available Monday to Thursday from 9:00 to 17:00 and on Friday from 9:00 to 16:00, with a lunch break between 12:00 and 13:00.

Something not quite to your liking with our service, delivery, or your product? Please let us know as soon as possible! You can find our contact details on the contact page. If you are unable to resolve the issue with us, since 2016 it has also been possible to submit your complaint via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to submit your complaint via the European Union platform.

Yes, our customer service is happy to help you choose coffee that suits your taste.

We are happy to receive feedback via email