Cancellation

Your right of cancellation

Under EU consumer law you have 14 days from delivery to cancel your order without giving any reason. You will receive a refund of the purchase price. The direct return costs are at your own expense.

How does it work?

1. Fill in your details on the right (name, order number, and e‑mail address).
2. Click "Cancel the agreement here" and confirm your cancellation.
3. You will receive immediate confirmation by e‑mail.
4. Send the parcel back within 14 days. We will refund you within 14 days of receipt.

Good to know

• Sealed products that cannot be returned for hygiene reasons are excluded once the seal is broken.
• Freshly roasted coffee and tea remain covered by the right of cancellation.
• Coffee ground to order at your request is excluded from the right of cancellation: it is a made-to-order product.
• Pack your return carefully, preferably in the original packaging. Keep your proof of postage until the refund is settled.
• Multiple boxes to return? Please contact our customer service.