Orders & Delivery

Not completely satisfied? We find that just as annoying as you do. That's why we will resolve it as soon as possible. You can return an order. However, your return shipment must meet a number of conditions; Within 14 days of receipt, register your return via our cancellation page. After registering, you have a further 14 days to actually return the order. Please include a note with the shipment (inside the box) with the order number and, if applicable, the reason for return. You have not used the item and, if it is a consumable product, the bag or packaging is unopened. The item is not personalised, for example, printed with your own logo or specially ground for you. You still have the original packaging of the product. You have not tried to repair any possible damage yourself. After receiving your return, we will refund the amount to your account within 14 days. For customers in the Netherlands, Belgium, Germany and France, a return label at a reduced rate is available after submitting the return. From other countries you can send the parcel to our address with sufficient postage. Always ask for proof of postage from the parcel service you use.

Want to see where your parcel is right now? Go to Where is my parcel? and enter your order number and email address. You will immediately see every step from order to doorstep, the latest scans of the carrier and a direct link to the carrier. We will keep you informed of the status of your order by email. With every status update you will receive an email, including a track & trace code as soon as the warehouse dispatches your order. For smaller orders sent by regular post, tracking may sometimes not be available.

If your order arrives damaged, please send us photos of the damaged product and packaging within 48 hours. Also include your order number in the email. We will contact you to offer a solution, such as replacing the product or providing a refund.

If you wish to amend or cancel something, please contact us directly. This is free of charge as long as the order has not yet been dispatched. Has the package already been shipped? In that case, you can refuse the order upon delivery or return the package after receipt.

The shipping costs depend on the country where the shipment is delivered and the order value. For the Netherlands, Belgium and Germany, shipping is free for orders from € 75,-. For France, Ireland, Austria, Spain, Lithuania, Portugal and Luxembourg, shipping is free for orders from € 250,- For more details and countries, it’s best to check the delivery page or add the products to your basket for a dynamic calculation.

It is certainly possible to collect your order from us at Stationsweg 27 in Honselersdijk (first floor). This is possible Monday to Friday from 09.00 – 17.00. The order must be placed online. When you place an order, you can indicate under the delivery options that you wish to collect your order. This option is free of charge. Once the order has been completed, you will receive an email from us. This email is not confirmation that your order is ready for collection; you will receive a separate email about this.  Don’t see a collection option during ordering? Then place your order by phone on 0106690511

Yes, at checkout you can choose from various carriers at the bottom of the page. The available options depend on your country and the weight of your order.

If your order has not yet been dispatched, we can amend the address for you. Please contact us as soon as possible. Is the parcel already on its way? Then check Where is my parcel? — there you will find the carrier’s direct track & trace link, which often lets you choose a different delivery address or collection point yourself.

We ship to various countries within the EU. Unfortunately, it is currently not possible to ship to the United Kingdom, Switzerland, Denmark and other continents due to import regulations and excise duty regulations. Check here whether we also ship to your country, including the shipping costs.

Orders are generally dispatched within 1–2 working days. Once your parcel has been dispatched, it is generally delivered within one working day in the Netherlands and Belgium. For delivery times to other countries, see Delivery options. Has your order already been dispatched? Then check the status of your parcel straight away on Where is my parcel?. All you need is your order number and email address.

First check the carrier’s latest scans on Where is my parcel?. There you can see exactly where and when your parcel was delivered, and often to whom. Then check the following:1. Check with your neighbours; sometimes a parcel is delivered there.2. Check whether the parcel has been delivered to a collection point (e.g. a PostNL point, parcel locker or supermarket). You will normally receive a notification about this from the carrier.3. Check your letterbox for a note from the delivery driver. Can’t find the parcel? Then contact us and include your order number. We will start an investigation with the carrier and send you an investigation form. 

First check the carrier’s delivery scans on Where is my parcel?. There you can see exactly where the parcel was delivered — it often turns out to be with neighbours or at a collection point. Is the address really wrong? Contact us; we can start an investigation.  This only applies when: you, as the recipient, provided the correct delivery address during the order, the parcel is not at a collection point, and the parcel has not been delivered to neighbours. If the delivery service has nevertheless delivered the parcel to an incorrect address, contact us immediately and quote your order number. We will start an investigation with the carrier. You can contact us via here. 

Apologies for the inconvenience; of course this is not the intention and it rarely happens. Please contact us within 48 hours of delivery, include a photo of the damage and your order number. We will provide an appropriate solution.

Payment on account (invoice with payment term) is only available to businesses with a Dutch VAT number. Other businesses pay directly by credit card, PayPal or one of the other payment methods offered. Create a business account with your company name and VAT number: every invoice is then automatically issued in your company's name and, with a valid EU VAT number, VAT is reverse-charged.