Savings Points and Discounts

Our loyalty points system is simple and rewards you in various ways. You can earn loyalty points by: Receiving 100 loyalty points when you first sign up for the newsletter1 loyalty point for every euro spentEarn 250 loyalty points when you refer a friend who places an orderOccasionally, there are temporary promotions where you can earn extra points. We always communicate these via the newsletter. You can redeem your points for a discount at checkout, or spend them in the Points Shop, where you pay for products entirely with loyalty points.

You can redeem your saved points via the shopping basket for a discount on your order. This is possible from an order amount of €10. In your shopping basket, you will see the "use loyalty points" option at the top right (above the shipping costs block) if you have enough loyalty points. Each loyalty point represents a value of €0.01, and you can choose how many points you want to use for a discount. You can also spend your points in the Points Shop. Every product there has a price in loyalty points: the product is added to your order for €0 and the points are deducted from your balance at checkout.

Yes, our loyalty points have an expiry date of 12 months from the moment they are earned. This means you need to use your points within a year to benefit from the accumulated discount. If you receive an email that your points are about to expire but you are unable to use them at that time, please feel free to send us a message. We can reinstate your expired points if necessary. Tip: use your points in time. Besides a discount at checkout, you can also spend them in the Points Shop.

In most cases, you can combine your saved points with other discounts or promotions, allowing you to save even more on your order. However, please check the specific terms and conditions of current promotions, as some discounts may not be combined.

The discount amount you can receive with saved points depends on the number of points you have. Each loyalty point is worth €0.01. So, depending on your saved points, you can receive a considerable discount. Check your account to see your current number of points and the possible discount. In the Points Shop you can see straight away what your points are worth: every product there has a price in loyalty points and you pay for it entirely with points.

Yes, create an account with the same email address you used to place your order. Then contact us and we will link your previous order(s) to your account, including the associated loyalty points.

Yes, you can use the Lokaal Vers gift card from the Postcode Loterij with us. This link shows you exactly how to redeem your gift card. Other gift cards. Unfortunately we're unable to process VVV gift cards. Our own Café du Jour gift voucher can of course be redeemed as normal. Is your code not being recognised? Make sure you enter the code itself and not the barcode or the card number. Enter your code in the shopping basket, at the bottom of the grey box with the order totals. If it still won't work, please get in touch with us and keep the card to hand so we can take a look with you.

We don't use a separate discount code for new customers. What you can get straight away:

• 100 loyalty points as a gift. Create an account and sign up for our newsletter. Do both and you'll receive a one-off 100 points. The order in which you do them doesn't matter. One hundred points is 1 euro off, which you can use on orders from 10 euro upwards.
• Loyalty points on every order. As soon as you have an account, you automatically collect points on everything you order.
• A birthday gift. Around your birthday we automatically send you an email with a code.
• Promotional codes from the newsletter. We share current promotions through the newsletter, and they apply to new customers too.

Would you like to know exactly how collecting points works? Have a look at the question about our loyalty points scheme in this FAQ.

Go to your shopping basket. On the right you'll see a grey box with the order totals.

• Discount code or gift card: the field where you enter your code is at the bottom of that grey box. Enter the code, confirm, and the amount comes off the total straight away.
• Loyalty points: you redeem these at the top of the same box. That option appears once you're logged in, have enough points and your order comes to more than 10 euro.

Can't see the field? Then you've probably already clicked through to the payment page. Go back a step to the shopping basket, where you will find it.

Code not working? Check that you've copied it exactly, with no spaces before or after, and that it hasn't expired. If it still won't work, please get in touch with us and include the code.

If you use loyalty points and the order doesn't go through, you won't lose those points. They're briefly held while the system is still processing the order.

• If an order is cancelled or a payment fails, the points you used are usually released back into your balance within 15 to 30 minutes. If you don't see them straight away, wait a moment and refresh your account page.
• Points you would have earned on that order lapse along with the order. If you place it again, you simply earn them again.
• In the case of a return we look at your balance case by case. Send us your order number and we'll put it right.

Is your balance still wrong after half an hour? Please get in touch with us and include your order number, and we'll correct it manually.