Complaints

Not happy with a product or with our service? We would like to hear about it as soon as possible, so we can put it right.

Send your complaint via our contact form. Please describe briefly what the issue is and include your order number. We confirm receipt within 24 hours on working days and then look for a solution as quickly as we can. If it takes longer, we will let you know where things stand.

If we cannot reach a solution together, you are free to bring your complaint to a competent body or to court. The European Commission's ODR platform, which used to handle online consumer disputes, was closed on 20 July 2025 and is no longer available.