Payments

We accept (almost) all (inter)national payment methods for secure payments, such as iDeal in the Netherlands and Bancontact in Belgium. We aim to show the most common payment methods for your country at checkout.  All countries: Debit & credit card PayPal Apple Pay Google Pay Advance payment via SEPA bank transfer Extra for the Netherlands: iDeal Klarna Extra for Belgium: Bancontact KBC/CBC Belfius Klarna Extra for Germany: Giropay Klarna Extra for France: CB Klarna Extra for Ireland: Klarna Extra for Austria: EPS Klarna Extra for Poland: Przelewy24 Blik Klarna Extra for Portugal: MB WAY Multibianco Klarna Extra for Spain: Klarna Extra for Italy: Klarna    

When your order is shipped, you will receive an email with the shipping confirmation. In this email, you will find the invoice with VAT attached for your records. Please keep this invoice for your own bookkeeping. Can't find your invoice? Request it again directly via Request your invoice. Enter your order number and the email address used for the order; you will usually receive the invoice as a PDF by email within a few minutes. If you have a business account, you can set a separate email address for invoices yourself in your account under "Account Information" > "Email address for invoices".

If you have a business outside the Netherlands but within the EU, you can reverse charge the VAT during checkout. Enter your VAT number without special characters and ensure that the billing and shipping addresses match. When the VAT is €0 in the final step of checkout, the VAT has been reversed. This cannot be changed after the payment has been completed.

If you'd like to change or cancel something, please get in touch with us straight away. This is free of charge as long as the order hasn't been dispatched. Is the parcel already on its way? You can then refuse the order on delivery, or send the parcel back once you've received it. Would you rather add something to an order you've already placed? That's possible up to 36 hours before dispatch, through our customer service. Send us your order number and the item you'd like, and we'll add it. After that point your order has already been prepared in the warehouse and we can no longer change anything. The same applies to the next shipment of your subscription.

Business customers with a valid VAT number in the Netherlands and no outstanding payments can pay on invoice after delivery. Invoices are sent as soon as the order has been dispatched. Please ensure that all company details are correct to be able to use this option.

Private customers can use Klarna for payment after delivery.

Looking for the invoice of an order you have already placed? Request it directly via Request your invoice. Enter your order number and the email address used for the order; you will usually receive the invoice as a PDF by email within a few minutes.

If you experience any issues during checkout, please check your internet connection and ensure that your payment details have been entered correctly. Try reloading the page and placing your order again. If the problem persists, please contact our customer service. We can assist you further in completing your order.

For business orders within the EU (outside the Netherlands), the VAT reverse charge mechanism (reverse charge / autoliquidation) is applied. VAT is then not shown on the invoice because it must be declared by the customer. Check whether your VAT number is correctly stated in your account.

We understand that it is very frustrating if your order has failed but the payment has still been debited from your bank account. This will be automatically refunded within 3 working days and we will not receive this money. Before the order is created, we check whether the payment has been received by us. If not, we cancel the order so that you can place a new order.

Yes, this is possible both without an account and with a business account. If you have a business account, you need to enter your company name, Chamber of Commerce number and VAT number in your account details. All future invoices will then automatically be issued in your company’s name. For previous guest orders, we can manually issue an invoice in the company name; please contact customer service for this. If you place orders without an account, you can enter the company details during checkout. Already placed your order and want to receive the invoice? Request it directly via Request your invoice. Enter your order number and the email address used for the order; you will usually receive the invoice as a PDF by email within a few minutes.

Yes, that is possible. You can set a separate email address for invoices yourself: 1. Log in to your account via My Account. 2. In the menu on the left, go to "Account Information". 3. Enter the desired address under "Email address for invoices" and save. For future orders, a copy of the invoice will then automatically be sent to that address. Please note: you will always continue to receive the invoice at the standard email address of your account as well. The invoice email address only receives a copy of the invoice, so no order confirmations, shipping confirmations or other emails. Don't have an account, or is the setting not working? Please contact our customer service.

On the product page the price is shown including VAT and, where applicable, including excise duty. At checkout the total amount may differ because of: VAT rate: the rate depends on the country of delivery and the type of product. Coffee and tea fall under a reduced rate, machines and accessories under the standard rate. Shipping costs: below the threshold for free shipping, shipping costs are added in the shopping basket. Tiered pricing: for larger quantities a volume discount may apply. Excise duty on coffee is levied in Belgium and Germany, but not in the Netherlands. It is already included in the price shown. In the order totals you can see the excise duty amount separately, just like the VAT.

This can happen if the payment has not been processed correctly by our payment provider, while the amount has been debited from your account. Please contact us with your order number. We will check the payment status and resolve it immediately. Any duplicate charge will of course be refunded.

Yes, Klarna is available as a payment method. Klarna is offered in the Netherlands, Belgium, Germany, France, Ireland, Austria, Poland, Portugal, Spain and Italy. Availability may vary at any given time. Don’t see Klarna as an option at checkout? Then try via our international website cafe-du-jour.com, or choose an alternative payment method such as iDEAL, credit card or PayPal.

You can arrange this yourself, right away: Request your invoice. You do not need an account and you do not need to contact us. Go to Request your invoice. Enter your order number (you will find it in your order confirmation, for example CDJ000123456). Enter the email address you used for that order. You will receive the invoice as a PDF, usually within a few minutes. Nothing after 15 minutes? Check your spam folder first. For your privacy, we only send the invoice to the email address of the order itself. Would you like it sent to a different address, or is it not working? Please contact our customer service.

Go to your shopping basket. On the right you'll see a grey box with the order totals.

• Discount code or gift card: the field where you enter your code is at the bottom of that grey box. Enter the code, confirm, and the amount comes off the total straight away.
• Loyalty points: you redeem these at the top of the same box. That option appears once you're logged in, have enough points and your order comes to more than 10 euro.

Can't see the field? Then you've probably already clicked through to the payment page. Go back a step to the shopping basket, where you will find it.

Code not working? Check that you've copied it exactly, with no spaces before or after, and that it hasn't expired. If it still won't work, please get in touch with us and include the code.

We check VAT numbers live through VIES, the European database of VAT numbers. If you get an error message, try this first:

• Enter the number with the country code in front and without spaces, full stops or dashes. So FR89949812127 or BE0123456789, for example.
• Check your number yourself in the European Commission's VIES database. If it isn't listed there as validly registered either, you'll first need your own tax authority to activate it for cross-border trade.
• Try again later. A country's VIES service can be temporarily unavailable. That happens regularly and is usually resolved within a day.

Can't wait? Please get in touch with us and include your company name, address and VAT number. We can then process your order as a business order manually and send you the invoice without VAT.

An error message at checkout shouldn't happen. If you do get one, please let us know straight away through the contact form. Please tell us:

• the exact wording of the error message, or better still a screenshot;
• the step at which it went wrong, for example at the address, the shipping method or the payment;
• which device and which browser you're using.

We'll look into it immediately. We can often complete the order for you in the meantime, so you don't have to wait until the problem is solved.

Meanwhile it sometimes helps to empty your shopping basket and fill it again, or to try a different browser. But please do still report it, even if it works on the second attempt. That way we can track down the cause.