We offer various payment methods, including iDeal, credit card and PayPal.

Payment Options and Security

Q: How do I receive an invoice with VAT?

The invoice including VAT will be sent in the shipping confirmation by email.

Q: Can I reverse charge the VAT?

VAT reverse charge is possible for companies within the EU that are established outside the Netherlands.

Q: Can I change or cancel my order?

You can change or cancel your order if it has not yet been shipped.

Q: I am experiencing problems at checkout. What can I do?

Please check your internet connection, payment details and try again. Contact us if the problem persists.

How can I pay?

We accept (almost) all (inter)national payment methods for secure payments, such as iDeal in the Netherlands and Bancontact in Belgium. We aim to show the most common payment methods for your country at checkout. All countries: Debit & credit card PayPal Apple Pay Google Pay Advance payment via SEPA bank transfer Extra for the Netherlands: iDeal Klarna Extra for Belgium: Bancontact KBC/CBC Belfius Klarna Extra for Germany: Giropay Klarna Extra for France: CB Klarna Extra for Ireland: Klarna Extra for Austria: EPS Klarna Extra for Poland: Przelewy24 Blik Klarna Extra for Portugal: MB WAY Multibianco Klarna Extra for Spain: Klarna Extra for Italy: Klarna

How do I receive an invoice with VAT?

When your order is shipped, you will receive an email with the shipping confirmation. In this email, you will find the invoice with VAT attached for your records. Please keep this invoice for your own bookkeeping. If you have a business account, you can provide a separate email address for invoices via one of our staff members.

Can I reverse charge the VAT?

If you have a business outside the Netherlands but within the EU, you can reverse charge the VAT during checkout. Enter your VAT number without special characters and ensure that the billing and shipping addresses match. When the VAT is €0 in the final step of checkout, the VAT has been reversed. This cannot be changed after the payment has been completed.

Can I change or cancel my order?

If you wish to amend or cancel something, please contact us directly. This is free of charge as long as the order has not yet been dispatched. Has the package already been shipped? In that case, you can refuse the order upon delivery or return the package after receipt.

Can I receive an invoice afterwards?

Business customers with a valid VAT number in the Netherlands and no outstanding payments can pay on invoice after delivery. Invoices are sent as soon as the order has been dispatched. Please ensure that all company details are correct to be able to use this option. Private customers can use Klarna for payment after delivery.

I am experiencing problems at checkout. What can I do?

If you experience any issues during checkout, please check your internet connection and ensure that your payment details have been entered correctly. Try reloading the page and placing your order again. If the problem persists, please contact our customer service. We can assist you further in completing your order.

Payments