Payments

We accept (almost) all (inter)national payment methods for secure payments, such as iDeal in the Netherlands and Bancontact in Belgium. We aim to show the most common payment methods for your country at checkout.  All countries: Debit & credit card PayPal Apple Pay Google Pay Advance payment via SEPA bank transfer Extra for the Netherlands: iDeal Klarna Extra for Belgium: Bancontact KBC/CBC Belfius Klarna Extra for Germany: Giropay Klarna Extra for France: CB Klarna Extra for Ireland: Klarna Extra for Austria: EPS Klarna Extra for Poland: Przelewy24 Blik Klarna Extra for Portugal: MB WAY Multibianco Klarna Extra for Spain: Klarna Extra for Italy: Klarna    

When your order is shipped, you will receive an email with the shipping confirmation. In this email, you will find the invoice with VAT attached for your records. Please keep this invoice for your own bookkeeping. If you have a business account, you can provide a separate email address for invoices via one of our staff members.

If you have a business outside the Netherlands but within the EU, you can reverse charge the VAT during checkout. Enter your VAT number without special characters and ensure that the billing and shipping addresses match. When the VAT is €0 in the final step of checkout, the VAT has been reversed. This cannot be changed after the payment has been completed.

If you wish to amend or cancel something, please contact us directly. This is free of charge as long as the order has not yet been dispatched. Has the package already been shipped? In that case, you can refuse the order upon delivery or return the package after receipt.

Business customers with a valid VAT number in the Netherlands and no outstanding payments can pay on invoice after delivery. Invoices are sent as soon as the order has been dispatched. Please ensure that all company details are correct to be able to use this option. Private customers can use Klarna for payment after delivery.

If you experience any issues during checkout, please check your internet connection and ensure that your payment details have been entered correctly. Try reloading the page and placing your order again. If the problem persists, please contact our customer service. We can assist you further in completing your order.

Yes, this is possible both without an account and with a business account. If you have a business account, you need to enter your company name, Chamber of Commerce number and VAT number in your account details. All future invoices will then automatically be issued in your company’s name. For previous guest orders, we can manually issue an invoice in the company name; please contact customer service for this. If you place orders without an account, you can enter the company details during checkout.

Yes, that is possible. Please contact customer service for this. If you have a business account, you can provide a separate email address for invoices via our customer service. For future orders, invoices will then be sent automatically to that address.

For business orders within the EU (outside the Netherlands), the VAT reverse charge mechanism (reverse charge / autoliquidation) is applied. VAT is then not shown on the invoice because it must be declared by the customer. Check whether your VAT number is correctly stated in your account.

We understand that it is very frustrating if your order has failed but the payment has still been debited from your bank account. This will be automatically refunded within 3 working days and we will not receive this money. Before the order is created, we check whether the payment has been received by us. If not, we cancel the order so that you can place a new order.

On the product page, the product price is shown including VAT. At checkout, the total amount may differ slightly due to: Excise duty: Coffee in the Netherlands is subject to excise duty of approx. €0.27 per bag. This is shown separately in the shopping basket. VAT rate: In the Netherlands, coffee is subject to 9% VAT; in Belgium this is 6% and in Germany 7%.  Tiered pricing: For larger quantities, a volume discount may apply.

This can happen if the payment has not been processed correctly by our payment provider, while the amount has been debited from your account. Please contact us with your order number. We will check the payment status and resolve it immediately. Any duplicate charge will of course be refunded.

Yes, Klarna is available as a payment method. Klarna is offered in the Netherlands, Belgium, Germany, France, Ireland, Austria, Poland, Portugal, Spain and Italy. Availability may vary at any given time. Don’t see Klarna as an option at checkout? Then try via our international website cafe-du-jour.com, or choose an alternative payment method such as iDEAL, credit card or PayPal.