Returning and Exchanging

Not entirely happy after all? We find that just as disappointing as you do. So we'll sort it out as quickly as we can. You can send an order back. Any return does need to meet a number of conditions; You register your return within 14 days of receipt on our cancellation page. Once you have registered, you have a further 14 days to actually send the order back. You include a note inside the box with the order number of the order and, if you wish, the reason for the return. You haven't used the item, and if it is a consumable product the bag or packaging is unopened. The item hasn't been personalised, for example printed with your own design or ground specially for you. You still have the product's original packaging. You haven't tried to repair any damage yourself. Once we've received your return, we'll refund the amount to your account within 14 days. Buying a return label (Netherlands, Belgium, Germany and France). Go to the cancellation page and fill in your details. A button will then appear allowing you to pay for a return label at a reduced rate. You'll receive the label immediately after payment, so you can print it and stick it on your parcel straight away. From other countries you register your return using the same form, but you arrange the postage yourself or buy a label from your own carrier. Always ask the parcel service you use for proof of postage.

At Café du Jour we have a money-back policy for returns. If you wish to exchange a product, you can return the original product and receive a refund. You can then place a new order for the desired product yourself. You can submit the return online via our cancellation page.

You can return a product within 14 days of receipt if it meets the following conditions: The product is unused and in original condition. You still have the original packaging. For sealed products that cannot be returned for hygiene reasons: once the seal is broken, return is no longer possible. Freshly roasted coffee and tea remain covered by the right of cancellation, even after the packaging has been opened, provided they have not been used beyond a sample taste. Personalised products or coffee specially ground for you are excluded from return. Submit your return online via our cancellation page.

You have 14 days after receipt to submit your return. Freshly roasted coffee and tea are also covered by the right of cancellation, even after the packaging has been opened, provided they have not been used beyond a sample taste. Sealed products that cannot be returned for hygiene reasons are excluded once the seal is broken. Submit your return via our cancellation page.

Upon receipt of your return, we will process the refund within 14 days. The amount will be refunded via the original payment method. Depending on your bank, it may take an additional 1–3 working days for the amount to appear in your account.

Sorry for the inconvenience; that is of course not our intention. Please contact us within 48 hours of delivery with your order number and a photo of the incorrect item. Together we will find a suitable solution.