What are the conditions for returning products?

You can return a product within 14 days of receipt if it meets the following conditions:

• The product is unused and in original condition.
• You still have the original packaging.
• For sealed products that cannot be returned for hygiene reasons: once the seal is broken, return is no longer possible.
• Freshly roasted coffee and tea remain covered by the right of cancellation, even after the packaging has been opened, provided they have not been used beyond a sample taste.
• Personalised products or coffee specially ground for you are excluded from return.

Submit your return online via our cancellation page.