Can I change or cancel my order?

If you'd like to change or cancel something, please get in touch with us straight away. This is free of charge as long as the order hasn't been dispatched. Is the parcel already on its way? You can then refuse the order on delivery, or send the parcel back once you've received it.

Would you rather add something to an order you've already placed? That's possible up to 36 hours before dispatch, through our customer service. Send us your order number and the item you'd like, and we'll add it. After that point your order has already been prepared in the warehouse and we can no longer change anything. The same applies to the next shipment of your subscription.