Frequently asked questions

Arabica and robusta are two popular types of coffee beans with different flavours and growing conditions.

The grind size of coffee determines the extraction and depends on the brewing method.

Light, medium and dark roasting each have a unique influence on the flavour of coffee.

Each brewing method uniquely influences the flavour and body of coffee.

Yes, we offer certified coffees, including organic and Fair Trade options.

Choose a coffee that matches your taste preferences and brewing method.

The grind size of coffee determines the extraction and depends on the brewing method.

Light, medium and dark roasting each have a unique influence on the flavour of coffee.

If you receive a bag with a recent roast date, it is best to wait a little longer and ideally consume the coffee within 2 to 3 months for the best results.

Store coffee in an airtight, dark container to maintain freshness.

Yes, we offer various coffee specialities, such as single origin and micro-lots.

Freshly roasted coffee offers the best taste experience, just like fresh bread or juice.

A coffee subscription ensures that you regularly receive fresh coffee without having to reorder.

A coffee subscription works by automatically sending fresh coffee at your preferred frequency.

Yes, you can pause, adjust or cancel your coffee subscription at any time.

With a coffee subscription, you enjoy discounts and the assurance of always having fresh coffee.

The price at sign-up is the price you pay per chosen interval, with a standard discount.

Yes, you can take out a subscription with different products by adding them individually.

Light, medium and dark roasting each have a unique influence on the flavour of coffee.

Yes, we offer unroasted coffee beans for home coffee roasters.

For roasting coffee at home, you need coffee beans, a roaster, and storage.

Keep a logbook with roast settings, times and flavours to achieve consistency.

The roasting technique determines the flavour, strength and body of the coffee.

With every purchase you earn points that you can redeem for a discount.

Saved points can be redeemed at checkout for a discount on your order.

Yes, reward points have an expiration date of 12 months from the moment they are earned.

Yes, you can often combine reward points with other discounts for extra benefit.

The discount amount varies depending on the number of points you have collected.

Yes, this is possible. You will need to create an account for this. Then contact customer service.

Register your return within 14 days of receipt on our cancellation page. In the Netherlands, Belgium, Germany and France you can pay for a return label there at a reduced rate; from other countries you arrange the postage yourself.

Check the status of your parcel straight away on our track & trace page: all you need is your order number and email address.

Contact us within 48 hours with photos of the damaged product.

You can change or cancel your order as long as it hasn't been dispatched. Adding something to an order you've already placed is possible up to 36 hours before dispatch, through customer service.

Orders from € 75 are shipped free of charge within the Netherlands, Belgium and Germany. For France, Ireland, Austria, Spain, Lithuania, Portugal and Luxembourg, free shipping applies from € 250. The threshold is calculated on the product total including VAT; the shipping costs themselves don't count towards it.

Yes. You can collect your order at Stationsweg 27 in Honselersdijk (first floor), Monday to Friday from 09.00 to 17.00. There is nobody there at weekends. Delivery to a parcel point or parcel locker near you is also possible.

We offer various payment methods, including iDeal, credit card and PayPal.

The invoice including VAT will be sent in the shipping confirmation by email.

VAT reverse charge is possible for companies within the EU that are established outside the Netherlands.

You can change or cancel your order as long as it hasn't been dispatched. Adding something to an order you've already placed is possible up to 36 hours before dispatch, through customer service.

Business customers with a valid VAT number in the Netherlands and no outstanding payments can pay on invoice after delivery. Invoices are sent as soon as the order has been dispatched. Please ensure that all company details are correct to be able to use this option.

Private customers can use Klarna for payment after delivery.

Looking for the invoice of an order you have already placed? Request it directly via Request your invoice. Enter your order number and the email address used for the order; you will usually receive the invoice as a PDF by email within a few minutes.

Please check your internet connection, payment details and try again. Contact us if the problem persists.

Register your return within 14 days of receipt on our cancellation page. In the Netherlands, Belgium, Germany and France you can pay for a return label there at a reduced rate; from other countries you arrange the postage yourself.

We only offer a money-back policy; you can order a new product after returning the old one.

Return conditions include unused condition, original packaging, and notification within 14 days.

You can return unopened products within 14 days of receipt.

After receipt of your return parcel, we will process the refund within 14 days.

Sorry for the mistake! Please contact us within 48 hours of delivery with your order number and a photo of the product received. We will find a suitable solution.

Emailing or using the chat is the quickest way. On working days we usually reply within 24 hours. In the chat you can use the "Speak to an agent" button to have a colleague take a look.

Our customer service is available Monday to Thursday from 9:00 to 17:00 and on Friday from 9:00 to 16:00, with a lunch break between 12:00 and 13:00.

Something not quite to your liking with our service, delivery, or your product? Please let us know as soon as possible! You can find our contact details on the contact page. If you are unable to resolve the issue with us, since 2016 it has also been possible to submit your complaint via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to submit your complaint via the European Union platform.

Yes, our customer service is happy to help you choose coffee that suits your taste.

We are happy to receive feedback via email

Café du Jour was founded in 2015 out of a passion for coffee and the ambition to build our own brand. We roast our own coffee beans in Honselersdijk and also sell coffee from other roasteries.

Café du Jour aims to offer customers a 'wow' experience with quality coffee and fair prices.

Café du Jour combines Italian flair with Dutch level-headedness and delivers high quality at fair prices.

Café du Jour makes conscious choices for a positive impact on people, the environment and society.

You can hover over the little person icon at the top of the page and click on ‘create account’. Enter your details here.

At the bottom of every newsletter you will find an "Unsubscribe" link. Click on this to unsubscribe immediately from all promotional mailings.

An error message at checkout shouldn't happen. If you do get one, please let us know straight away through the contact form. Please tell us:

• the exact wording of the error message, or better still a screenshot;
• the step at which it went wrong, for example at the address, the shipping method or the payment;
• which device and which browser you're using.

We'll look into it immediately. We can often complete the order for you in the meantime, so you don't have to wait until the problem is solved.

Meanwhile it sometimes helps to empty your shopping basket and fill it again, or to try a different browser. But please do still report it, even if it works on the second attempt. That way we can track down the cause.