Technical Support

If you have forgotten your password, click on "Forgot password?" on the login page. Enter your email address and follow the instructions in the email you receive to set a new password. Not receiving an email? Then you probably do not have an account. It is also possible to place orders without an account. It may also happen that the email ends up in your spam folder. 

To update your personal information, log in to your account and go to "Account Settings". Here you can update details such as your name, email address, and password.

If you are logged in, you can view your complete order history under "My Orders" in your account. Here you can see details of previous orders and track the status of your current orders. Have you created an account and are not all your old orders, which you previously placed without an account, listed? Please let us know in an email, we can link the orders to your account as long as they were placed with the same email address.

If you are unable to log in, first check that you have entered the correct email address and password. If you have forgotten your password, click on "Forgot password?" to set a new password. Please note, however, that if you do not receive an email to reset your password, it is possible that you do not yet have an account. In many cases, previous orders have been placed as a guest, which means there is no account to log in to. You can easily create an account via this link. If you create the new account using the same email address you previously used for guest orders, we can link your existing orders to this account. Please feel free to contact our customer service for further assistance.

If you are not receiving emails from Café du Jour, please check your spam folder to see if the emails are ending up there. Mark our emails as "not spam". If the problem persists, please contact our customer service so we can check whether your email address is set up correctly in our system.

At the bottom of every newsletter you will find an "Unsubscribe" link. Click it to unsubscribe immediately from all promotional mailings. You will still receive transactional emails (order confirmations, shipping notifications) afterwards, as these are necessary for your order.

An error message at checkout shouldn't happen. If you do get one, please let us know straight away through the contact form. Please tell us:

• the exact wording of the error message, or better still a screenshot;
• the step at which it went wrong, for example at the address, the shipping method or the payment;
• which device and which browser you're using.

We'll look into it immediately. We can often complete the order for you in the meantime, so you don't have to wait until the problem is solved.

Meanwhile it sometimes helps to empty your shopping basket and fill it again, or to try a different browser. But please do still report it, even if it works on the second attempt. That way we can track down the cause.