We only offer a money-back policy; you can order a new product after returning the old one.
What are the conditions for returning products?
Return conditions include unused condition, original packaging, and notification within 14 days.
What should I do if my return shipment gets lost?
Always request a proof of shipment when returning items and keep it until you have received your refund.
How do I create an account?
Click on "Register" and follow the steps to create an account.
I forgot my password, what should I do?
Click on "Forgot password?" when logging in to set a new password.
How can I change my personal details?
Log in to your account and go to "Account settings" to edit information.
Can I view my order history?
Yes, you can view your order history through your account.
What are the benefits of having an account at Café du Jour?
With an account you can check out faster, track orders and view your order history.
How can I contact customer service?
Emailing or using the chat is the quickest way. On working days we usually reply within 24 hours. In the chat you can use the "Speak to an agent" button to have a colleague take a look.
What are the customer service opening hours?
Our customer service is available Monday to Thursday from 9:00 to 17:00 and on Friday from 9:00 to 16:00, with a lunch break between 12:00 and 13:00.
I have a complaint, how can I submit it?
Something not quite to your liking with our service, delivery, or your product? Please let us know as soon as possible! You can find our contact details on the contact page.
Can I get advice on choosing coffee?
Yes, our customer service is happy to help you choose coffee that suits your taste.
Where can I give feedback about my experience?
We are happy to receive feedback via email
Who are Café du Jour and how did you start?
Café du Jour was founded in 2015 out of a passion for coffee and the ambition to build our own brand. We roast our own coffee beans in Honselersdijk and also sell coffee from other roasteries.
What is the mission of Café du Jour?
Café du Jour aims to offer customers a 'wow' experience with quality coffee and fair prices.
