I get an error message at checkout. What now?

An error message at checkout shouldn't happen. If you do get one, please let us know straight away through the contact form. Please tell us: the exact wording of the error message, or better still a screenshot; the step at which it went wrong, for example at the address, the shipping method or the payment; which device and which browser you're using. We'll look into it immediately. We can often complete the order for you in the meantime, so you don't have to wait until the problem is solved. Meanwhile it sometimes helps to empty your shopping basket and fill it again, or to try a different browser. But please do still report it, even if it works on the second attempt. That way we can track down the cause.

I get an error message at checkout

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An error message at checkout shouldn't happen. If you do get one, please let us know straight away through the contact form. Please tell us:

the exact wording of the error message, or better still a screenshot;
the step at which it went wrong, for example at the address, the shipping method or the payment;
which device and which browser you're using.

We'll look into it immediately. We can often complete the order for you in the meantime, so you don't have to wait until the problem is solved.

Meanwhile it sometimes helps to empty your shopping basket and fill it again, or to try a different browser. But please do still report it, even if it works on the second attempt. That way we can track down the cause.

I get an error message at checkout. What now?

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