FAQ Search Results

Allow about 28 grams of powder per 180 ml of liquid. For the fullest flavour experience we recommend two thirds hot water and one third warm milk. Stir or froth everything thoroughly, so the powder dissolves completely.

You can also serve the chai latte cold, for example with ice cubes and cold milk. The mix is also suitable for drinks vending machines and coffee bar machines.

No, Gember Cool is recorded as caffeine free in our product data. It is a herbal infusion based on ginger, lemongrass and peppermint, without any leaf from the tea plant. That means you can happily drink this ginger tea in the evening.

These cleaning tablets are intended for the parts that come into contact with coffee: the brewing unit, the lines, the valves and the flaps. They dissolve leftover coffee residue, fats and oils.

They do not replace a descaler and they do not replace a milk cleaner. You remove limescale with a descaler and you clean the milk carrying parts with a milk or cappuccino cleaner. Those are three different products that complement each other.

For the cleaning programme and the dosage, always follow the manual of your machine.

Choose a coarse grind for the Hario Mizudashi, comparable to the grind size for a French press or Chemex. A fine grind passes through the mesh filter and makes the cold brew cloudy and bitter.

As for the bean, our customer service usually recommends a 100% arabica. A smooth, slightly sweet or nutty coffee works nicely, and a dark roasted bean can work too as long as it is not too bitter. If you order the beans from us, on request we grind them straight away to the right grind size for cold brew.

Yes. Black Forest Fruit has black tea as its base and black tea naturally contains caffeine. The forest fruits and leaves in the blend do not add anything to that, but they do not take it out either. If you let the bag steep for a shorter time, slightly less caffeine ends up in your cup.

The illy Arabica tasting pack contains four single origin coffee beans from the illy Arabica Selection: Costa Rica, India, Guatemala and Ethiopia. You get 250 grams of each origin, so 1 kilo of coffee beans in total.

All four are 100% Arabica. That way you can taste at home, side by side, how strongly the origin determines the character of the coffee.

The Discovery Box contains 25 individually wrapped tea bags of 2 grams, 50 grams in total, spread over 15 different tea and herbal varieties from the Tea Leaves Collection. Each bag states which blend it is, with the corresponding number from the collection. That way you know straight away which tea you want to reorder if you like a blend. The Discovery Box itself is number 16 from the collection.

Yes. Earl Grey Lavender is a black tea and black tea naturally contains caffeine. Theine and caffeine are the same substance, just under a different name.

If you want a cup without caffeine, choose a rooibos or a herbal infusion. Those are naturally caffeine free.

This bar consists entirely of cacao, with no added sugar. That makes it taste firmly bitter and intense, clearly different from a dark bar of 70 or 85 percent.

Underneath that bitterness sits the flavour profile of Saloy: spicy, with notes of bergamot and cherry. Take small pieces and let them melt slowly, that is when those notes come through best.

No, Rooibos Lemon Cheesecake is registered as caffeine free in our product data. Rooibos does not come from the tea plant but from a shrub and is naturally free of caffeine. The other ingredients in this blend, lemongrass and marigold petals, do not provide any caffeine either. So you can drink this rooibos tea at any time of day, including in the evening.

No. The compatibility list of this filter includes the ENA 5, ENA 7 and ENA 9 One Touch and the ENA Micro 1, 5 and 9. The ENA 4 is not on it, and our customer service has previously confirmed to a customer that this filter does not fit the ENA 4.

Also note: this filter cannot be used in a Jura A1. Not sure about your model? Then check the filter that is currently in your water tank, or look in the manual to see which type your machine uses.

No, Ginger Root contains no caffeine. This tea consists entirely of cut ginger root and therefore not of leaves from the tea plant, which is where caffeine comes from. So you can happily drink it in the evening too.

Yes. The base of Green Lemon is sencha, a Japanese style green tea, and green tea naturally contains caffeine. Theine and caffeine are the same substance, just under a different name.

If you want a cup without caffeine in the evening, take a look at rooibos or a herbal infusion. Those are naturally caffeine free.

Yes, Kasteelhof is loose leaf tea without a bag, so you need a tea strainer, tea filter or refillable filter bag. Allow about 2 grams, a level teaspoon, per cup. Pour freshly boiled water over the tea and let it steep for 3 to 5 minutes. A teapot with a built-in filter works perfectly well too.

This tasting pack contains whole coffee beans: two tins of 250 grams, illy Classico and illy Intenso. So you grind the beans yourself, ideally just before brewing. If you are looking for ready ground coffee, choose the illy Espresso tasting pack in ground coffee. Mixing up beans and ground coffee is the most common ordering mistake, so do check it in your basket before you pay.