FAQ Search Results

The cocoa comes from the Ottange Farm, located on the Ramena river in the Sambirano Valley in the north-west of Madagascar. This farm is part of the Mava plantations and is the smallest of the eight.

The chocolate itself is made and packed in the Netherlands by Krak Chocolade. The country name in the product name therefore refers to the origin of the cocoa beans, not to the country where the bar is produced.

These pods are suitable for machines that work with the ESE system, so espresso machines with an ESE pod holder or a portafilter that takes an ESE pod.

If you are not sure, check the manual of your machine to see whether ESE is listed. For some espresso machines, an ESE pod holder is available separately from the manufacturer.

This is white chocolate, but the bar is purple in colour. That colour comes from the hibiscus that is worked into the chocolate.

The combination stood out beyond our shop too: in 2018 this bar won silver at the International Chocolate Awards.

The cacao for this bar comes from Baracoa in Cuba. The chocolate itself is made and packed in the Netherlands by Krak Chocolade.

This is a question we get regularly: the country name in the product name refers to the origin of the cacao beans, not to the country where the bar is produced.

Yes. Mancuso Caffe Qualita Crema is meant for a portafilter machine or a bean to cup machine. These are whole beans, so your machine grinds them itself.

The roast is medium. That is good for a bean to cup machine, because dark roasted beans are oilier and can eventually clog the grinder and the coffee chute. These beans are not.

With an intensity of 8, classed by us as strong, it is a powerful coffee though. If you find the cup too bitter, set your grinder a little coarser or let the coffee run through for a shorter time.

Take the tea stick out of its wrapper and stir it through a cup of hot water. If you want sugar in your tea, add it first and then stir with the stick.

As soon as the tea is strong enough for you, lift the stick out and let the excess water drain from the stick. After that it can simply be thrown away. You do not need a tea strainer, filter bag or spoon.

No. The hemp in this Hemp and Herbs blend is fibre hemp and that contains no THC, the substance with a psychoactive effect. So this tea cannot make you stoned or high.

The tea does contain CBD (cannabidiol). CBD works differently from THC and has no psychoactive effect.

Our customer service sees two causes for this. The first is a guide on the inside that is worn or sitting at an angle. That is a fault in the machine itself.

The second is that the roaster was switched on without the roasting chamber being in place. During a repair you can tell afterwards which of the two it was.

If you suspect a fault in the machine, please contact our customer service first before replacing any parts yourself.

The cocoa comes from St. Vincent and the Grenadines, a small island among the Caribbean islands north of Venezuela. The cocoa there is managed by the St. Vincent Cocoa Company, which manages some 250 hectares of land and buys cocoa from around 100 farmers.

The chocolate itself is made and packed in the Netherlands by Krak Chocolade. The origin on the packaging therefore refers to the cocoa beans, not to the country of production.

These are whole, crunchy brown almonds with a layer of dark chocolate around them, in a 250 gram pack. Dark chocolate contains more cocoa and less sugar than milk or white chocolate, which gives this version a full and slightly bitter taste.

The crunchy nut combined with the dark chocolate makes this one of the most popular delicacies in our range.

Take the tea stick out of its wrapper and stir it through a cup of hot water. If you want sugar in your tea, add it first and then stir with the stick.

As soon as the tea is strong enough for you, lift the stick out and let the excess water drain from the stick. After that it can simply be thrown away. You do not need a tea strainer, filter bag or spoon.

Yes. The Kaffeehaus Mischung is intended as coffee for bean to cup machines in places where many different people with widely varying tastes drink coffee. The blend is deliberately approachable: not too bitter, not too sour, not too strong and not too weak.

The roast is medium, so the beans are not oily. That is exactly what you want in a bean to cup machine, because oily, dark roasted beans can clog the grinder and the powder chute.

No, unfortunately we cannot supply the glass collecting jar of the Hario Skerton PLUS separately. The jar is part of the complete grinder. So handle it with care, especially when unscrewing and rinsing it, because glass is fragile around the rim.

The pack contains two kilos of coffee beans and the accessories you need for a cappuccino:

A Café du Jour cappuccino cup and saucer, Café du Jour Espresso Madrugador coffee beans, Lavazza Barista Intenso coffee beans, a milk and cappuccino thermometer and a stainless steel ILSA milk jug with a capacity of 300 ml.

The ingredient list is: dark chocolate (cocoa mass, sugar, cocoa butter, vanilla powder), coconut cubes (coconut, dextrose, rice syrup, wheat starch, xanthan gum, locust bean gum) and glazing agent (gum arabic, sucrose, dextrose).

The pack contains 250 grams. The current ingredient list is always on the packaging itself.