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What is the ideal extraction time for an espresso?
The guideline is 25 to 30 seconds for a classic espresso, brewed with 18-20 grams of coffee.
How long should a ristretto run?
A ristretto runs shorter than an espresso: typically 15 to 20 seconds.
How long should a lungo run?
A lungo runs longer, usually 35 to 40 seconds.
Why does my espresso run too fast?
Usually because of too coarse a grind or too little coffee in the portafilter. Grind finer and/or dose more.
Why does my espresso run too slowly?
Often because of too fine a grind or too much coffee. Grind coarser and/or reduce the dose.
How long does it take to roast coffee?
Allow 12 to 18 minutes of roasting time, plus 3 to 5 minutes of cooling.
Can I roast coffee without special equipment?
Yes, a wok or pan on the hob works fine. A coffee roaster like the Gene Cafe does give you more control over temperature and time.
How do I know which roast level I have?
Listen for the cracking sound: at the first crack you have a light roast, after the second crack a dark roast.
Can I brew home-roasted coffee straight away?
Ideally, let roasted beans rest for 1 to 2 days (degassing) for the best flavour, although technically you can grind and brew them right away.
Where do I buy unroasted coffee beans?
At Café du Jour you'll find a range of unroasted coffee beans especially for home roasters.
Can we try a few coffees first as a business?
Of course. Simply order a few 250 g packs of different coffees and let your team taste them. All coffees from our own roastery come in 250 g, 500 g and 1 kg, and on the product page you choose whole beans or freshly ground. Found a favourite? Order it by the kilo afterwards.
Do you also supply coffee for hospitality or larger volumes?
Yes. Offices and smaller hospitality businesses simply order through the webshop: by the kilo, with an automatic volume discount from 4 kilos and, if you wish, on account.
A separate quotation with its own price agreements is usually possible from around 400 kilos, in other words a pallet. Whether that works out depends on the type and the brand. If you're looking at volumes like that, send us a message through the contact form with the coffee and quantity you have in mind, and we'll be happy to think it through with you.
How do I request my invoice?
You can do this yourself: enter your order number and email address on Request your invoice and you will receive the invoice as a PDF within a few minutes.
I haven't received a confirmation email. Did my order go through?
You will normally receive your confirmation within a few minutes of checking out. If it doesn't arrive, one of these three things is usually the reason.
- The email is in your spam or junk folder. Have a look there first, and also under "Promotions" or "Updates" if you use Gmail.
- There is a typo in the email address. Send us your order number and the correct address, and we'll put it right and resend the confirmation.
- You ordered as a guest. The order isn't linked to an account in that case, but it does exist. We can find it for you just the same.
Would you like to be sure straight away? Request your invoice through Request an invoice, using your order number and the email address you used for the order. If the invoice comes through, you know for certain that the order is there.
Has money been taken but no confirmation arrived? Then the order has almost certainly been created. Please get in touch with us before you order again, so we can avoid a duplicate order.
Do I get a discount on my first order?
We don't use a separate discount code for new customers. What you can get straight away:
- 100 loyalty points as a gift. Create an account and sign up for our newsletter. Do both and you'll receive a one-off 100 points. The order in which you do them doesn't matter. One hundred points is 1 euro off, which you can use on orders from 10 euro upwards.
- Loyalty points on every order. As soon as you have an account, you automatically collect points on everything you order.
- Promotional codes from the newsletter. We share current promotions through the newsletter, and they apply to new customers too.
Would you like to know exactly how collecting points works? Have a look at the question about our loyalty points scheme in this FAQ.
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